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Outpatient services with morality, generosity and quality including good governance principles

The Outpatient Department is a front-line service provider of King Chulalongkorn Memorial Hospital. It has commitments to effectively serving patients for patient registration, patients identification, medical records preparation, patients admission, medical welfare and external relation for reimbursement including National health insurance office, Social security office, private insurance, and Ministry of finance.

Vision

The Outpatient Department is a department which provides outpatient services with morality, generosity and high quality by using the principle of good governance so that the King Chulalongkorn Memorial Hospital will be the role model for outpatient services provider to other institutions. 

Mission

1. To provide services for patient registration, identification, medical records, medical welfare with standard and quality.
2. To provide services for patient admission using patients-centered standard protocol.
3. To follow King Chulalongkorn Memorial Hospital’s strategy plan for quality development for outpatient services.

Structure or Sections of the Department

The Outpatient Department is composed of 3 divisions as follows: 

1. Outpatient medical records. 
2. Patient admissions. 
3. Development and operational management.

Services

The services of each division of the Outpatient Department are as follows: 

Outpatient Medical Records. 

1. Providing services of patient registration to the hospital system and medical record preparation.
2. Providing services of patient registration to the clinics.
3. Providing services of medical welfare and external relation for reimbursement including National health insurance office, Social security office, private insurance, and Ministry of finance.
4. Providing services of temperature scanning of people entering the outpatient buildings
5. Providing services of kios operation
6. Providing proactive services for initial response to patient difficulty
7. Providing a 24 hour service.

Patient admissions

1. Providing services for inpatient bed reservation.
2. Providing services for inpatient registration to the ward.
3. Managing the hospital beds.
4. Providing a fax claim service for private life insurance.
5. Providing services for reimbursement for the hospital services. 
6. Providing a prehospital service to inpatients prior to the hospital admissions.
7. Providing a 24 hour service.

Development and operational management

1. Data collection, monitoring and analysis.
2. Strategic plan and operational plan.
3. Clinic operational monitoring.
4. General administration.
5. Development plan of the outpatient department.

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Patients’ Room Service, Bhumisirimangalanusorn Building

Room Type	No. of Beds	Room Rate (including meals) per Day	Facilities
Standard	2 – 4 Beds	900 Baht	1. Personal Locker.       2. Shower Heater.
Deluxe	2 Beds	1,800 Baht	1. Personal Locker.       2. Shower Heater. 3. Sofa. 4. Television. 5. Complimentary Toiletries.
Studio	1 Bed	3,800 Baht	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries.
Superior	1 Bed	5,300 Baht	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries.
Executive	1 Bed	8,300 Baht	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries.
Junior Suite	1 Bed	10,300 Baht	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries.
Bhumisiri Suite	1 Beds and Living room	12,300 Baht	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries.

Patients’ Room Pictures

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Fax Claim of Life Insurance Companies which serve the King Chulalongkorn Memorial Hospital.

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Operating Hours and Location

1. The Outpatient Medical Records division is open 24 Hours.

Location:

1. Bhor Por Ror Building, Ground Floor
2. Sor Thor Building, Ground Floor
3. Luan – Perm Pool Vongvanich Building, Ground Floor
4. Bhumisirimangalanusorn Building, Ground Floor
5. Jongkolnee Building, Ground Floor

2. Patient admissions division is open 24 Hours.

Location:

1. Bhor Por Ror Building, M Floor
2. Bhumisirimangalanusorn Building, M Floor

3. Development and operational management division

Monday – Friday, 08.00 – 16.00 hrs. 
Bhor Por Ror Building, 18^th Floor

Contact

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